PAYMENT METHODS
Accepted Payment Methods
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Shipping & Returns

Shipping Policy

Dispatch time:
Orders placed before 16:00 GMT will be dispatched the same day. We endeavour to dispatch all orders within one working day. If your order requires any additional work (ie. soldering, crimping, etc.) then your order may take longer to dispatch. If you are unsure, please contact us prior to ordering.

Postage Prices: 

Countries Method Timescales Price
(inc VAT
20%)
United Kingdom Royal Mail - 1st Class With Delivery Confirmation (Max Value Limitation) 1-2 working days *NG* £2.99-£3.64
" Royal Mail - 2nd Class With Delivery Confirmation (Max Value Limitation) 2-3 working days *NG* £2.39-£2.96
" Royal Mail - Special Delivery 1PM 1 working day £7.68-£13.20
Royal Mail - Special Delivery 1PM (Saturday) 1 day £12.82-£19.44
UK:Mainland DPD Classic Next working day £5.90
UK:Scottish Highlands DPD Classic 2 working days £15.39
Austria DPD Classic 3 working days £11.53
Belgium DPD Classic 2 working days £8.97
Bulgaria DPD Classic 4-7 working days £20.04
Croatia DPD Classic 4-6 working days £17.66
Czech Republic DPD Classic 3-4 working days £8.97
Denmark DPD Classic 3 working days £11.53
Estonia DPD Classic 4-5 working days £16.97
Finland DPD Classic 4-5 working days £18.42
France DPD Classic 2-3 working days £11.53
Germany DPD Classic 2-3 working days £8.97
Greece DPD Classic 4-9 working days £21.88
Hungary DPD Classic 4-5 working days £10.60
Italy DPD Classic 3-4 working days £13.56
Latvia DPD Classic 4-6 working days £15.46
Lithuania DPD Classic 4-6 working days £13.47
Luxembourg DPD Classic 2 working days £8.97
Netherlands DPD Classic 2 working days £8.97
Poland DPD Classic 4-5 working days £8.72
Portugal DPD Classic 4-5 working days £14.85
Romania DPD Classic 4-6 working days £19.46
Slovakia DPD Classic 3-4 working days £12.44
Slovenia DPD Classic 4-5 working days £11.62
Spain DPD Classic 3-4 working days £12.05
Sweden DPD Classic 4-5 working days £12.69
Europe/International DHL Packet (Max Value Limitation) 3-10 days £2.50-£15.00

 *NG* = Not Guaranteed Service. I.e we cannot raise a claim until the parcel is officially classed as lost by Royal Mail.

DPD
UK:Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Royal Mail
Delivery time:

Delivery times are dependent on the shipping method you choose at checkout. Please note Royal Mail 1st and 2nd class services are NOT guaranteed services. Please use Special Delivery or DPD courier services if you need guaranteed delivery services.

All stated delivery times are estimates and are subject to Royal Mail maintaining their service.

Special Delivery Delivery Time
Next working day by 1PM unless in one of the following areas :-

We deliver by 5.30pm the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
GY9 Alderney (Channel Islands)
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
ZE1

We deliver within two working days by 5.30pm to the following postcodes areas:
GY1 Herm (Channel Islands)
GY9 Sark (Channel Islands)
GY10
HS2
PA60 - 75, 78
ZE2, 3

We deliver within three working days by 5.30pm to the following postcode areas:
KW16 - non Town
KW17
PH30, 41 - 44

 

Europe/International:
We are now shipping to most European countries - these shipments are sent via DHL Packet Mail, DHL Express or Via DPD. The delivery estimate is 3-15 days via DHL Packet Mail, 1-2 days via DHL Express or 1-5 days via DPD.

 

Returns Policy

Change of Mind Returns
We will accept change of mind returns for items purchased online subject to the following conditions: - Items must be returned within 14 days of receipt with the packing slip and/or invoice.
- You are responsible for any costs associated with returning your item to us.
- Items must be returned in original condition.
- If you request a refund, the purchase price (excluding delivery charges) will be refunded to you (by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.
- We may need to make deductions if the value of the goods has diminished as a result of the handling.

Faulty Items Returns
If an item is faulty, wrongly described or different from a sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, repairing or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase. International customers will be responsible for all return postage costs.
** Please note returns are normally processed on Tuesday every week **

Return Instructions
If you wish to return or exchange an item, please let us know via email and will provide you with further details on how to do so.